Frequently Asked Questions
Everything you need to know about your VISIONNAIRE experience, from shipping to style advice.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is dispatched, you will receive an email containing a unique tracking number to follow your package in real-time.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges for a different size are free of charge, while returns for a refund are subject to a small restocking fee.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect VISIONNAIRE silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Afterpay.
Where are VISIONNAIRE garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are designed in-house and produced in certified factories in Italy and Portugal that adhere to strict fair-labor practices and environmental standards.
How should I care for my luxury apparel?
To maintain the longevity of your pieces, we recommend following the specific care label instructions. Most of our high-end fabrics benefit from cold delicate washes or professional dry cleaning to preserve texture and fit.